Contact us
Call 877-777-9020 or email info@mte.com for member support
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Talk with our team any time, day or night
MTE Member Support is here 24/7 at 877-777-9020. Call to report an outage, ask about your bill, or get help with myMTE. You can also send us a message online or stop by one of our six local offices. If you need a specific team, you'll find their contact information below.
If you don't know where to start, give us a call. Our member support team can answer your questions and direct you to a teammate who can assist you further.
More ways to get support
Reach the right team
When power outages happen, our crews get to work right away. Modern grid technology helps us restore power faster and keep you updated.
- Report an outage via automated line: 877-777-0215
- 24/7 Member Support: 877-777-9020
- Report or view outage information via myMTE
If an outdoor light or streetlight is out, you can report it online. You can also request a new outdoor light installation there.
Related resources:
Keeping trees clear of power lines helps prevent outages and allows lineworkers to reach equipment safely. Our vegetation management specialists are certified arborists. They can answer questions about tree pruning and planting near power lines.
- Phone: 877-414-7685
- Email: VegetationMgmt@mte.com
Planning a project that involves our electric system? Our team can help with ditch inspections and construction standards.
- Ditch inspections: 877-886-8362
- Call before you dig: Dial 811 to reach Tennessee 811 before you dig. Learn more at https://www.tenn811.com/.
Related resources:
Visit a local office
Woodbury
911 W. Main St., Woodbury, TN 37190
Lobby: Monday–Friday, 7:30 a.m.–5 p.m.
Drive-thru: Monday–Friday, 7:30 a.m.–5 p.m.
Murfreesboro
Driving address: 555 New Salem Hwy., Murfreesboro, TN 37129
Mailing address: P.O. Box 330008, Murfreesboro, TN 37133
Lobby: Monday–Friday, 7:30 a.m.–5 p.m.
Drive-thru: Monday–Friday, 7:30 a.m.–5 p.m.
Smyrna
505 Nolan Dr., Smyrna, TN 37167
Lobby: Monday–Friday, 7:30 a.m.–5 p.m.
Drive-thru: Monday–Friday, 7:30 a.m.–5 p.m.
Franklin
Driving address: 2156 Edward Curd Ln., Franklin, TN 37067
Mailing address: P.O. Box 681709, Franklin, TN 37068
Lobby: Monday–Friday, 7:30 a.m.–5 p.m.
Drive-thru: Monday–Friday, 7:30 a.m.–5 p.m.
Lebanon
Driving address: 201 Maddox-Simpson Pkwy., Lebanon, TN 37090
Mailing address: P.O. Box 220, Lebanon, TN 37088
Lobby: Monday–Friday, 7:30 a.m.–5 p.m.
Drive-thru: Monday–Friday, 7:30 a.m.–5 p.m.
Mt. Juliet
2722 N. Mt. Juliet Rd., Mt. Juliet, TN 37122
Lobby: Monday–Friday, 7:30 a.m.–5 p.m.
Drive-thru: Monday–Friday, 7:30 a.m.–5 p.m.
Holiday office closures
- Jan. 1, 2026: New Year's Day
- May 25, 2026: Memorial Day
- July 3, 2026: Independence Day (observed)
- Sept. 7, 2026: Labor Day
- Nov. 26, 2026: Thanksgiving Day
- Nov. 27, 2026: Day after Thanksgiving
- Dec. 24, 2026: Christmas Eve
- Dec. 25, 2026: Christmas Day
- Jan. 1, 2027: New Year's Day
Our crews are on call 24/7, even on holidays. MTE Systems Control uses advanced meters to detect outages and, when possible, restore power remotely. You can report an outage or make a payment any time through myMTE or by calling 877-777-9020.
